Privacy Policy

1. Introduction

A C Vehicle Repairs LTD ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

We are registered as a data controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information:

• Name, email address, and phone number
• Vehicle registration, make, model, and service history
• MOT and service dates
• Appointment and booking information
• Payment and invoicing details

Technical Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral source

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide vehicle repair, MOT, and maintenance services
• Booking Management: To schedule and confirm appointments
• Communication: To send booking confirmations, reminders, and service updates
• MOT Reminders: To send reminders when your MOT is due (with your consent)
• Marketing: To send special offers and news (with your consent)
• Legal Compliance: To comply with legal obligations and maintain records
• Website Analytics: To improve our website and understand user behavior

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: Processing necessary to fulfill our service contract with you
• Consent: For marketing emails and MOT reminders (you can withdraw consent at any time)
• Legal Obligation: To comply with tax, accounting, and regulatory requirements
• Legitimate Interest: To improve our services and website performance

5. Cookies and Tracking

We use cookies to:

• Remember your preferences and settings
• Understand how you use our website (via Google Analytics)
• Improve website functionality and user experience

You can control cookies through your browser settings. Declining cookies may affect website functionality.

6. Data Sharing and Third Parties

We may share your data with:

• DVLA: To verify vehicle information
• Email Service Providers: To send booking confirmations and reminders
• Analytics Providers: Google Analytics (anonymized data)
• Payment Processors: To process payments securely

We will never sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Customer Records: 7 years (for tax and accounting purposes)
• Marketing Consent: Until you withdraw consent
• Website Analytics: 26 months (Google Analytics default)

8. Your Rights Under GDPR

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing emails at any time

To exercise any of these rights, please contact us using the details below.

9. Managing Your Preferences

You can manage your email preferences at any time:

• Visit our Unsubscribe Page to opt out of MOT reminders or marketing emails
• Click the "unsubscribe" link in any marketing email we send you
• Contact us directly at hello@acvehiclerepairs.co.uk

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption, secure servers, and restricted access to personal information.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):